Careers
Principle Engineer
Location: DFW, texas
Salary: Competitive
Contract: permanent
Hours: full time
About the role
We are seeking an experienced support engineer to take an embedded role in a client team in USA, Texas, the team forms part of a regional support team and assists with the successful mobilisation and delivery of access control & CCTV projects across the client’s portfolio. The role will support enterprise-level application implementations and troubleshooting. A key requirement is the ability to multi-task and work within a fast-paced and dynamic environment.
What you will do
Conduct the programming, testing, and commissioning of the physical security systems, including access control, video management, and intrusion detection systems as needed.
Liaises with QCIC programmers for any additional programming needs for project works, testing, and commissioning of the physical security systems, including access control, video management, and intrusion detection systems as needed and when required.
Works directly with Managers and the client to ensure any site changes or additions are tested and commissioned in line with BAU activities.
Interacts with all ticketing systems to lodge, track, and escalate security systems issues and requests from report to resolution.
Coordinates with site leads, corporate IT, and other relevant teams to drive resolution for all tickets.
Interfaces and leads coordination efforts with the client IT/ DT (Digital Technology) team for all required IT hardware, cabling, and network needs.
Configures new devices onto existing systems and liaises with Q-Net and/or QCIC for additional support and triage as needed.
Conducts special projects and duties as assigned by the client managers.
Evaluate physical security controls to provide guidance on site security posture in comparison to global Security standards and propose remediation for security vulnerabilities or other areas where the site could benefit from technology improvements
Provides project management oversight and plays the role of liaison between site focal points
Supports initial project scoping for real estate and facilities-led decision points
Oversees all security technology application administration and troubleshooting
Conducts site project assessments and analysis for standard compliance by site, and integrator installation standards
Evaluate use cases for security technology solutions for end customers, working with integrators to define and recommend NIST / DFARS-compliant solutions
What we are looking for
This position requires a minimum of no less than 3 years of relevant experience in the client-specified security management system platforms
Extensive experience in physical security applications such as CCURE 9000 access control, Genetec/FLIR/AXIS camera surveillance, DMP intrusion detection, and Aiphone intercom system
Recognized industry certifications and accreditations in the relevant security systems are of benefit
Extensive experience in performing initial triage and troubleshooting of the security systems to reach timely resolution of on-site issues
Excellent interpersonal skills with the ability to influence and interact across a matrix environment
Excellent written and oral communication skills, with demonstrated experience/skill in communicating across different channels and with various levels of business leadership
Experience and in-depth functionality knowledge of security technologies inclusive of access control, intrusion detection, and camera surveillance systems required
Experience in project management in one of the functional areas of physical security, facilities, digital technologies, etc. is preferred
High ethical standards and excellent judgment, discretion, and diplomacy, with the ability to handle highly confidential and sensitive information
Ability to self-direct and motivate in a team-oriented, collaborative environment
Ability to stay detail-oriented and manage multiple priorities in a fast-paced environment
Have or possess the ability to obtain OSHA 30 certification
The position is only available for US Citizen residing in the US
Ability to work at height
If U.S. Department of Defense (DoD) Security Clearance is not currently held, then the ability to obtain it at a later date must be possible
NB: The successful candidate will be required to pass our security screening procedures and those required by our client(s) if necessary.
