About the Role
We are seeking an experienced Physical Security Installation & Service Engineer to join our team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of a range of electronic security systems across customer sites.
This role requires strong technical knowledge of access control, CCTV, and integrated security solutions, with experience working on enterprise-level platforms. The engineer will be responsible for delivering high-quality installations, fault finding, preventative maintenance, and reactive support to ensure customer security systems remain operational.
The role will include participation in an on-call/call-out rota, providing out-of-hours support when required.
Key Responsibilities
· Install, configure, commission, and maintain physical security systems including access control, CCTV, and integrated security solutions.
· Carry out planned preventative maintenance (PPM), reactive repairs, and fault diagnostics.
· Provide technical support and troubleshooting for customer systems.
· Configure and support enterprise access control platforms including:
o C•CURE 9000
o Genetec Security Center
o LenelS2 OnGuard
o Honeywell Pro-Watch
· Perform system upgrades, migrations, integrations, and hardware replacements.
· Diagnose faults across controllers, readers, locking hardware, networks, and associated security devices.
· Liaise with customers, project teams, and third-party suppliers to resolve technical issues.
· Complete accurate service reports, documentation, and system handover information.
· Maintain a high standard of customer service and professionalism at all times.
· Participate in an out-of-hours call-out rota.
Required Experience & Skills
· Proven experience as a Physical Security Engineer, Access Control Engineer, or similar role.
· Strong background in the installation and servicing of electronic security systems.
· Experience with enterprise access control systems such as:
o C•CURE
o Genetec
o Lenel
o Pro-Watch
· Knowledge of access control hardware, including controllers, readers, door hardware, and locking solutions.
· Experience fault finding on IP-based security systems and networked devices.
· Ability to read technical drawings, schematics, and system documentation.
· Strong problem-solving skills with the ability to work independently.
· Excellent communication and customer-facing skills.
· Full UK driving licence.
Desirable Qualifications / Experience
· Experience with CCTV systems and video management platforms.
· Knowledge of networking fundamentals (TCP/IP, switches, VLANs).
· Experience working on large commercial, corporate, or critical infrastructure sites.
· Manufacturer training or certifications in relevant security platforms.
· Experience with system integrations and database/server environments.
Personal Attributes
· Professional and reliable approach.
· Flexible attitude with the ability to respond to changing priorities.
· Strong attention to detail.
· Comfortable working independently and as part of a wider engineering team.
· Willingness to participate in the call-out rota and provide emergency support when required.
