Careers
Systems Administrator
Location: London, UK
Salary: Competitive
Contract: Permanent
Hours: Full-Time
About the role
The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture.
This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US.
This role would suit an individual who has previous experience in both access control and CCTV security systems. The role will offer training where necessary to the successful candidate.
What you will do
System Administration of customer head end system – testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance
Helpdesk Support / Telephonic Customer Service experience
Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities)
Planned routine maintenance of associated Access Control & CCTV applications.
Day to day operations – maintenance and support – including but not limited to reactive support activities, ticket triage, escalations, etc. as directed
Day to day operations – testing and validation of changes, repairs and additions to security systems in conjunction with hardware vendor or installation teams as directed
Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed
Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications
Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration
Escalation and liaison with manufacturer for Level 3 support items as required
What we are looking for
C-Cure & Genetec certification
Experience with Enterprise Level Electronic Security Systems
Experience with deploying and/or supporting
Excellent attention to detail
Experience with ticketing systems
Able to assess reported issues and rectify
Able to work with remote connectivity tools
Excellent communication skills to peers and clients
Advanced Knowledge – Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS
Any experience with Genetec would be highly beneficial
Able to provide Microsoft OS support
Able to perform of Network Diagnostics
Able to understand SQL and Databases
Understanding of data protection and GDPR
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