The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. The client operational support will be structured in tiers with QCIC fulfilling services between global systems and client support to own and manage issues to resolution.
The successful candidate will be required to work from 06:30am to 15:30pm HKT daily, Monday to Friday an in addition, will also be required to be on call one weekend in a three-week rotation with any additional weekend work other than the above subject to additional remuneration.
This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. The role will offer training where necessary to the successful candidate.
What you will do
- System Administration, version upgrades, patching, change mgmt. & hardware configuration updates and governance.
- Helpdesk Support / Telephonic Customer Service experience
- Day to day operations – maintenance and support – including but not limited to reactive support activities, ticket triage, escalations, etc.
- Day to day operations – administration – including but not limited to; profile, photo, clearance administration, and reporting
- Day to day monitoring of activities within a specific site or region including access control, CCTV, and intrusion detection related activities
- Application related issue (impacting a single site or individual assets on a single site, with limited impact on core business activities)
- Planned routine maintenance of associated Access Control & CCTV applications.
- Work with and provide security application support to the client’s infrastructure teams related to the servers, and networks infrastructure required to run the security applications
- Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration
What we are looking for
- Pro-Watch certification
- Experience with Enterprise Level Electronic Security Systems
- Experience with deploying and/or supporting
- Excellent attention to detail
- Experience with ticketing systems
- Able to assess reported issues and rectify
- Able to work with remote connectivity tools
- Excellent communication skills with peers and clients
- Advanced Knowledge Pro-Watch, FCwinX, Milestone or similar applications
- Any experience with CCURE and Genetec would be highly beneficial
- Able to provide Microsoft OS support
- Able to perform Network Diagnostics
- Able to understand SQL and Databases
- Understanding of data protection and GDPR
NB: Security screening will be conducted on the successful applicant.
