Infrastructure Operations Lead

Careers

Location:Cape Town, SA

Salary:Competitive

Contract:Permanent

Hours:Full-Time

What you will do

Own the execution of ISO 27001 and Cyber Essentials compliance activities
Ensure security policies and procedures are followed across the infrastructure and support teams
Set clear expectations, track performance and hold team members accountable for delivery
Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure, compliance and cyber issues
Manage vendor relationships and contracts where relevant to operational delivery
Out of hours work to support global teams when required
Track and report on SLAs, KPIs and operational metrics
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud & On-Premises) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Own and execute patching, maintenance and housekeeping schedules for all infrastructure
Own the execution and testing of BCP and DR plans, conducting regular tests and documenting outcomes
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required

What we are looking for

Proven experience leading and managing IT Infrastructure and Operations teams
Solid technical experience in supporting Microsoft server infrastructure (hardware and software), Microsoft Copilot 365, Azure and hybrid environments
Experience coordinating BCP/DR testing and maintain operational readiness
Strong track record showing team accountability and driving work to completion
Excellent organisational skills able to track multiple workstreams and priorities
Willingness to work out of hours when required to support a global team
Direct experience with compliance frameworks, particularly ISO 27001
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 365 F&O or equivalent
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Experience in cybersecurity is desirable
Familiarity with Azure DevOPs practices is desirable