About the role
The successful candidate will be responsible for building, promoting and maintaining client programs and initiatives in Africa and Middle East for one of QCIC’s largest accounts. You will direct and support the service and project activities of multiple operations acting as a single point of contact, facilitating all internal and external communications. You will effectively drive the execution of the clients’ installation, service and advanced solutions strategies to exceed client expectations with cost effective solutions. Also you will provide operational oversight, leading QCIC’s regional team and partners to ensure client satisfaction, financial performance and account growth.
What you will do
- Manages annual project and service work in the region on behalf of the client
- Acts as a single point of contact on the account, responsible for managing communications for all QCIC engagements. Subject matter expert on working with our clients through an understanding of their business needs and knowing how to navigate their organisation
- Manages and coordinates all operational aspects of regional client engagements for the account. Enforces the expectations of the client within QCIC teams, subcontractors, vendors and partners. Always represents QCIC as a leader, providing mentoring, coaching and development of the wider team
- Serves as a client advocate and liaison between QCIC, subcontractors, vendors, partners and manufacturers. Helps develop unique approaches and introduces advanced solutions to client challenges, building confidence in QCIC as a trusted advisor
- Drives consistency in delivery of all QCIC services across multiple locations, regions and countries
- Ensures adherence to specific client standards, industry best practices, code requirements and/or market regulations
- Maintains all account documentation, directs all communications and updates to the client in a regular and proactive manner. Delivers internal and client business reviews on a consistent basis
- Engages the support of internal resources and partners to introduce expertise that help clients develop and implement their strategies
- Responsible for overall client satisfaction in delivery of all regional services. Proactively meets and communicates with client. Seeks feedback, driving continuous improvement. Resolves issues in an effective and timely manner by engaging appropriate teams
- Tracks financial performance on all projects and services to make sure all work is executed in a profitable manner. Compiles reports to provide spend data to internal teams and client. Performs account fiscal analysis to present trends and make business recommendations
- Manages small team to include a service coordinator and 2 embedded service engineers
What we are looking for
- Proven experience with key account management and operations within the security industry
- Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization
- Strategic thinker with analytical problem-solving tools and techniques and able to work in a fast paced organisation
- Excellent organisational skills related to project management
- Strong proficiency in Microsoft Office products, including Word, Excel and PowerPoint
- Advanced financial competencies
- Confidence in contract negotiation and administration
- Strong work ethic with personal motivation to function individually and part of a team
- Ability to create internal and external organisational alignment through relationships, communicating vision and team building
- Accomplished leader that acts as a role model while guiding, developing and mentoring others within the organisation
- Understanding of the importance of process and continual improvement
NB: The successful candidate will be required to pass our own and client security screening procedures.
Due to the high volume of applications, feedback will only be given to those who successfully reach the interview stage. Should you not receive a response within 2 weeks of submitting your application, you may assume that your application has been unsuccessful.
